RETURNS AND EXCHANGES:
As items are printed as ordered, we are unable to accept returns or exchanges.
We are unable to accept cancellations once the order is in production.

If we have made an error or there is a defect in our product, please notify us within one week of receiving your order via email (thejoyfullifeco@gmail.com) and we will correct it. We want you to feel joyful about your purchase!

FREQUENTLY ASKED QUESTIONS: 
Wholesale availability:

If you are interested in purchasing a large quantity of items as a wholesale customer, please contact us at thejoyfullifeco@gmail.com.

Custom and personalised orders:

You can personalize most of our books with a name on the cover and dedication page.

Personalized Birthday Interview Books can be customized to begin at any age from 1 to 10. This avoids blank pages at the start of the book for older children just beginning their book.

A mock-up of your custom book cover can be emailed to you for your approval on request.

Items shipped in Canada/US:

All items are designed in Manitoba, Canada. Items purchased from Canadian customers are printed and shipped from our Canadian print shop. Items purchased from US-based customers are printed and shipped from our partner print shop in the US. Once shipped, items typically reach the destination within 4 to 6 business days. All items include tracking.

Items shipped internationally:

International shipping is available to most countries. Items will be shipped within 1 to 2 weeks from time of purchase. All items are shipped with tracking. We cannot refund items due to delays that occur in the shipping or customs process.

Shipping Guarantees:

The Joyful Life Company cannot guarantee shipping times under any circumstances. We always do our best to ensure that packages are shipped promptly. However, once a package leaves our hands it is out of our control. No refunds will be issued due to delays in packages reaching their destination. Thank-you for your understanding.

What do you recommend for writing in the books and adding photos?

We find that a super-fine or fine-tip gel pen works perfectly! To adhere photos to pages, double sided tape or adhesive tabs for scrapbooking work well.