RETURNS AND EXCHANGES:
As items are printed as ordered, we are unable to accept returns or exchanges.
If we have made an error or there is a defect in our product, please notify us within one week of receiving your order via email (thejoyfullifeco@gmail.com) and we will correct it. We want you to feel joyful about your purchase!
Wholesale availability:
If you are interested in purchasing a large quantity of items as a wholesale customer, please contact us at thejoyfullifeco@gmail.com.
Custom and personalised orders:
You can personalize most of our books with a name on the cover and dedication page.
Personalized Birthday Interview Books can be customized to begin at any age from 1 to 10. This avoids blank pages at the start of the book for older children just beginning their book.
A mock-up of your custom book cover can be emailed to you for your approval on request.
Items shipped in Canada/US:
All items are designed in Manitoba, Canada. Items purchased from Canadian customers are printed and shipped from our Canadian print shop. Items purchased from US-based customers are printed and shipped from our partner print shop in the US. Once shipped, items typically reach the destination within 4 to 6 business days. All items include tracking.
Items shipped internationally:
International shipping is available to most countries. Items will be shipped within 1 to 2 weeks from time of purchase. All items are shipped with tracking. We cannot refund items due to delays that occur in the shipping or customs process.
Shipping Guarantees:
The Joyful Life Company cannot guarantee shipping times under any circumstances. We always do our best to ensure that packages are shipped promptly. However, once a package leaves our hands it is out of our control. No refunds will be issued due to delays in packages reaching their destination. Thank-you for your understanding.
What do you recommend for writing in the books and adding photos?
We find that a super-fine or fine-tip gel pen works perfectly! To adhere photos to pages, double sided tape or adhesive tabs for scrapbooking work well.